Frequently Asked Questions

  1. How do I select a size?
  2. Do I have to create an account with Bachik? What are the advantages?
  3. What forms of payment do you accept?
  4. Can I modify/cancel my order once it has been placed?
  5. How do I check the status of my order?
  6. How long will my Bachik take to get to me? How do I decide between Free Shipping, Priority and Express?
  7. What is your return/exchange policy? What do I do if I receive an item and it does not fit?
  8. Do you offer refunds?
  9. I received a Bachik as a gift, what are my return/exchange options?
  10. What happens if an item I order becomes out of stock?
  11. What are the laundry instructions for my Bachik Products?
  12. Do you ship internationally?
  13. How can I contact someone at Bachik?


1. How do I select a size?
View our sizing chart in order to determine the most appropriate size.

2. Do I have to create an account with Bachik? What are the advantages?
You do not have to sign up for an account with Bachik to purchase items online. However, if you do, you can easily keep track of your order history, store shipping & billing information, stay-in-the-loop with Bachik & more!

3. What forms of payment do you accept?
We accept all major credit cards including Visa, Mastercard, Amex and Discover and also payments through PayPal. If you are using a pre-paid credit card, make sure you follow the instructions on the back of the card for on-line purchases.
The easiest and most convenient way to process your order is through our secure shopping cart. We can also process your credit card information over the phone if you are not comfortable doing so online. Please call us at (855) 4-BACHIK (422-2445).
You can also pay by credit card or echeck through PayPal if you prefer. We are verified, so you can feel completely protected and ensured that your transaction is safe. If you choose this option during check out, you will be automatically transferred to Paypal's website and prompted to enter your payment information. 


4. Can I modify/cancel my order once it has been placed?
Cancellations or modifications need to occur before the status of your  order is updated to "shipped". Please contact us by email or phone regarding changes to your order if the still "processing".

5. How do I check the status of my order?
You will receive an email notification when we receive your order and when your order has shipped. You may view the status of your order and track your order on our website.

If you created an account with Bachik:
1) Log into your account.
2) Click on 'My Orders'.
3) You will see the status of your recent order(s). If the order has shipped, click on 'View Order'.
4) Click on 'Track Your Order' (towards the bottom).

If you checked out as a guest:
1) Click on 'Order Status' at the top of our homepage.
2) Enter your email and order # and click on "Search".

When you receive an email with a tracking number from us, the package is shipping that day. Your package may not scan at every step of the way.

6. How long will my Bachik take to get to me? How do I decide between Free Shipping, Priority and Express?
Please allow 1-2 business days for processing your order and an additional 1-5 business days in transit depending on the shipping method you choose and your location.
First class mail should arrive within 5 business days and is free. Priority mail should arrive within 3 business days and offers better tracking capability for $5.00. Express mail is $15.00 and arrives the next business day. Express mail is the only way to guarantee a delivery day. Saturday is considered a business day for the Postal Service. We ship from Southern California, so the closer you are located to us, the sooner your Bachik will arrive. Proximity to major metropolitan areas also affects time in transit. If you are located in Southern California, you should receive your order the day after we ship it.

7. What is your return/exchange policy? What do I do if I receive an item and it does not fit?
We want you to be happy with your Bachik purchase: if you are not completely satisfied with your purchase, you may return the unused item(s) within 30 days of purchase with a completed returns form found on your original packing slip. We will exchange the item, refund your purchase price or offer a store credit. We offer one free exchange shipment per order. For additional exchanges, re-ship fees apply. Please note that if we receive your return after 30 days of purchase, we can only issue a store credit.

» Download our return form (PDF)

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8. Do you offer refunds?
Yes, if we receive the returned item within 30 days of purchase. Once we have received and processed the returned item, we will contact you regarding the refund. You will receive a refund in the same way you purchased the original item. Please allow 5-7 business days for us to process your return. We will refund shipping costs only if the return is a result of our error.

9. I received a Bachik as a gift, what are my return/exchange options?
If you are returning a gift and prefer to receive a store credit for the total amount rather than have the original purchaser's credit card refunded, please indicate this on the return form.

10. What happens if an item I order becomes out of stock?
We try our best to not oversell or run out of item, but it may happen occassionally.
Should an item you ordered become out of stock, we will email you as soon as possible with an estimated date the item will be available.You can then decide to wait or cancel your order.

11. What are the laundry instructions for my Bachik Products?
All Bachik products are 100% cotton and handmade. To enjoy your Bachik as long as possible, hand wash in cold water and lay flat to dry each time. Do not put Bachik products in the dryer.

12. Do you ship internationally?
Please email us directly at info@bachikbaby.com to inquire. We are happy to work with you.

13. How can I contact someone at Bachik?
Please navigate to our contact page for a "contact us" form and our phone number.